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Charge 6 - can't complete the update.

‎11-18-2025 13:33 - last edited on ‎11-19-2025 05:12 by Fitbit Moderator

‎11-18-2025 13:33 - last edited on ‎11-19-2025 05:12 by Fitbit Moderator

Hi, 

my Fitbit cant synchronize/up date  with the mobile. 
I can get messages, shows on my app - battery usage, counts steps..

bur have a wrong time, date on my watch. 
Still shows me that there is a update available and when I try it, cant be done. 
pls help, I already tried everything. Have the watch just for a year now 

thank you 

 

Moderator edit: updated subject for clarity

 

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‎11-19-2025 05:10

‎11-19-2025 05:10

Hello @Bylinka!  Welcome to our community forums!

Thank you for sharing that your Charge 6 is unable to complete the update.  

In the following help article you can find the steps to complete the update How do I update my Fitbit device? additionally please verify the location and timezone in your app settings and in your phone.  

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