Charge 6 display won't turn on

[2Frustrated2]

New ... this is the 2nd time in 2months of owning.. it won't turn on, charge or connect. Was at 64% at bed time & wont light up, turn on, charger won't show display. Done the side button, done the charger 3 times ... nothing !

Moderator Edit: Clarified subject

[LizzyFitbit]

Welcome to the community forums, @2Frustrated2.

Thanks for sharing these details and trying some steps prior to posting. I understand how frustrating this has been and so we can work on this together, could you confirm if your Charge 6 vibrates when the button is pressed? Also, did you mean that you've tried the restart process?

Assuming your tracker doesn't respond at all, I'd recommend exhausting the troubleshooting suggested in this help article which has worked for other members.

[Sreichs]

I've had my charge 6 for one month, havehad no issues, last night battery died and so I plugged it in to charge and nothing. Black screen, vibrates when I push the side button but nothing comes on screen. It's never had an issue charging before and is only a month old so I'm quite frustrated. I tried holding the button for 15 seconds like I read in another forum but still nothing. 

[LizzyFitbit]

@Sreichs Welcome on board.

Thanks for letting me know about your Charge 6, and trying the restart process prior to posting. I'm sorry you're going through this experience. It seems the issue is with the screen and not the battery since you feel a vibration when pressing the button. That being said and so we can work on this together, I'd recommend changing the clock face of your tracker to see if the screen turns on afterward. If it does, you can change it back to the original clock face.

[Debbie2109]

Good morning Lizzy, I have the same problem of black screen, I have  tried the reset and when I reset the clock face, I get the Fitbit symbol on my watch and the progress bar but then returns to black screen 

[Danfromcoral]

I am continually having this issue.   This device has been nothing short of underwhelming.   At least twice a week I have this issue and it takes a day before the device will charge.   I have noted this on the help tab multiple times and asked for feedback but have heard nothing.   I assume I'm just screaming into the void. 

[GMaRee]

I’m having this same issue.Battery is fully charged & I’m synching without issue but still a black screen. Completed the software update, changed the clock face several times, tried rebooting multiple times to no avail. I get vibrations when I push the button & the Fitbit logo appears when I try changing the clock face but then goes back to a black screen. I’m at my wit’s end here. 

[Danfromcoral]

You're lucky.  Won't synch.   Won't vibrate.   Can't get anything to happen.  Sent from my U.S.Cellular© Smartphone

[LizzyFitbit]

Hi @Debbie2109, @Danfromcoral and @GMaRee. Welcome to the community forums.

@Debbie2109 Thanks for your efforts! I took the liberty to contact our Support team on your behalf, and it seems you already got in touch with them. I'm happy to know they're providing you with assistance and please make sure to keep an open communication with them.

@Danfromcoral Thanks for sharing your experience, and I'm sorry for the inconvenience this has caused. I understand your tracker won't charge and for that reason it's not syncing correctly. With this in mind, could you confirm if you've tried the troubleshooting from this help article? This will help me to investigate on my end.

@GMaRee Thanks for letting me know the steps that you've tried so far. Given this situation, I'd like to get you connected with our team. For this, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. I’ll keep an eye out for your response specifically, so let me know once you’ve filled it out.

[GMaRee]

@LizzyFitbit I filled out & submitted the gorm you linked. Looking forward to a resolution soon. 

[Danfromcoral]

It is currently working.   I have tried these approaches in the past with no luck.   It's like I have to wait for the battery to completely die before it can recharge and reboot itself. Sent from my U.S.Cellular© Smartphone

[LizzyFitbit]

@GMaRee and @Danfromcoral. It's nice to see you here again.

@GMaRee Awesome! I'm going to let our Support team know so you can receive further assistance. Please keep an open communication with them.

@Danfromcoral That's great news! I'm happy it's working again, and I appreciate your efforts as well as your feedback. Please know we'll continue working to improve the experience with our Fitbit devices.

[Danfromcoral]

I would say like clockwork it has stopped working, but it's have to be able to see the clock.  Once again it had a charge of over 80% when i went to bed and woke up to a black screen and unresponsive device.

[LizzyFitbit]

@Danfromcoral It's good to see you here.

Thanks for keeping me posted. I understand that you've tried them before, but could you confirm if you've tried restarting your tracker and changing the clock face after experiencing this issue? This will help me to look into this and provide you with other steps to get you back on track.

[LalaFlorida]

I too have a black screen. Have power cycled the device. Also waited till the battery died and it shut down then recharged and still black screen. Not sur what else to do.  Fully charged and holding a charge and I can feel the device vibrate but nothing on the screen.

[RiekoC]

Hello @LalaFlorida 

Since you've already tried the recommended troubleshooting steps without success, the next step is to contact Support (<-- click link). Complete the prompts until you get the option to chat or call.

Depending on how long you've had your Charge 6, you might have some options under warranty.

[LizzyFitbit]

Welcome to the community, @LalaFlorida. @RiekoC Thanks for stopping by to help our members.

@LalaFlorida Thanks for your efforts in troubleshooting your Charge 6. Because the possible steps were tried, I went ahead to check with our Support team and it seems you already have a case created. I'm glad you followed our friend's advice and please keep an open communication with them so you can receive further assistance.