Charge 6 distance goal is incorrect on Fitbit app

[Lindamouse]

I do not understand the goals.  I have charge 6.  My walking goal is 4 miles,  on phone app shows my walk to be 4.4 miles and 68% of goal.  Shouldn't that be 100 + %?  Yesterday went 3.06 miles says 47% of goal.  That doesn't make sense.  My total for today is 5.96 miles and says exceeded daily goal by 1.96 Miles which is correct which includes the walk, plus other walking around stores, house etc. Can you please explain.

And number of exercise does not show up.  I have walked 2 days of 5 this week, watch shows 0 of 5 but the app shows the 2 days.

Thanks

Moderator Edit: Clarified subject

[JohnnyRow]

Fitbit confuses daily goal distance between miles and kilometers.  4 miles = 6.4 km.  Check the past 2 days and % match as if your goal was 6.4 miles, not 4 miles.  It has been like this for many years and Fitbit has refused to address the problem.  Only way I know around it is to forget distance and just go with equivalent number of steps as goal.

[Lindamouse]

If it is something that has been happening for years they have plenty of
time to resolve the issue. I paid for the fitbit and expected all the
options to work. I have called support a number of times and get
disconnected with no return call as stated in the recording. Also, asked
about the number of exercising days not showing up for a couple days after
and told to call back to support. No answer on that.

[JohnnyRow]

I don't disagree.

[LizzyFitbit]

Hi there, @Lindamouse. @JohnnyRow Thanks for stopping by to help our member.

@Lindamouse Thanks for sharing these details with us. I understand how you're feeling about not seeing the correct information on the Fitbit app, and I'm sorry for any inconvenience this has caused.

I have escalated this issue to our team, and they're working on a fix. While we do not have a time frame for when the fix will be available, we will keep you informed of the impact to you and other users.

Your feedback is appreciated and we'll continue to work to improve your experience with our devices.

[Sarmad.Alkaaby]

Hello Lizzy, 

Any progress in fixing this issue? Apparently many people are having the same problem. 

[kerneltrap]

I am switching to an Apple watch because of this issue.