Charge 6 - does not collect sleep data once a week

[Libra682]

My charge 6 seems to regularly once a week not collect sleep data…. Anyone know why?

Moderator edit:  updated subject for clarity

[RiekoC]

Hello @Libra682 

By any chance, have you tried editing your sleep log in the Fitbit app to see if it will recover the data from your Charge 6? Sometimes, it's the app algorithm that causes issues with sleep data. 

If you haven't edited your sleep logs before, this help page (<-- click link) has the instructions. 

[lirn]

Thanks. I just did this. My Charge 6, which is about 8 months old, has just this week started to have issues with sleep tracking.  Both last night and two nights ago it under-tracked my sleep by about an hour at the tail end. Nothing has changed. The device is clean, snug on my wrist in the usual spot about an inch above my wrist bone, and charged. I'm a really good sleeper, consistently getting about a 90 and getting 7-8 solid sleep hours.

I tried all the other troubleshooting steps--(cleaning, though it was clean, checking fit, restarting several times, restarting phone app, restarting iPhone. They didn't work.

I just went in and edited the two troublesome days so I guess I'll have to wait to see what happens. Hoping editing the sleep hours works.

My Fitbit also doesn't give me a map of my walk. To be fair, I had a Charge 5 prior to this and it stopped giving me the map shortly after Google rolled out the new app, so I can't blame the device. Would you happen to have any tips for that? It was really nice seeing my walk. I miss that.

Thanks again!

[RiekoC]

Hello @lirn 

I've been seeing more reports from users that their sleep tracking isn't as accurate as it used to be. So, I'm not sure exactly what's going on. If I see an definite issue/pattern, I'll try to escalate the issue. 

As for the maps, are you starting GPS when you begin your walk? If not, this help page (<-- click) has the instructions on how to start the GPS option