Charge 6 doesn't sync anymore

[Kara-1910]

My Charge 6 hasn't been syncing for three days now. If I want to sync my data, I have to first restart the tracker, then disconnect it and reconnect it again. After that, it's back to the beginning so that I have to do this multiple times a day. And since I can do it at night, it's missing things like daily readiness, cardio goals and so on. My app and the tracker's software are up to date. Anyone having the same issues?

[ocostie]

Yes! I'm having this issue and of course it's past my 30 day warranty so they won't refund me, only exchange.. I'm going to get a new one here soon and hope it works, but I just cant tell if it's a Charge 6 problem or just the app having issues. It's impossible to get anything accomplished with fitbit/Google customer service. 

[ManuFitbit]

Hi @Kara-1910 @ocostie. Welcome to the community forums. 

Thank you for sharing with me the information about this difficulty with your Charge 6. Thank you @Kara-1910 for confirming that you are using the latest version of the software.

Please try to perform the steps listed in this help article: Why won't my Fitbit device sync?

[JoeC1070]

I am having syncing issues as well with my Fitbit Charge 6.  The steps in the article are not resolving the issue.

[ocostie]

Right! And of course they won't refund me and just have me return it.