Charge 6 floor count

[RhisiartBE]

I feel cheated as my new Fitbit charge 6 does not read the number of floors climbed whereas my old charge 2 worked perfectly. Why was this facility taken away I am extremely disappointed as this was partly the reason for updating to a newer model.

[tbuttery]

As others have said, I am terribly dissappointed that my versa 6 does not count floors.  What's doubly maddening is that there is a "floors" space on the app!  HELP with a workaround!

[Bill_209]

Without an altimeter, the only possible 'workaround' would be a GPS implementation to estimate floors, but that's not likely to happen anytime soon.

[Bill_209]

As I understand it, both the Charge 5 and Charge 6 don't have an altimeter, so what functionality did the Charge 5 have that is missing in the Charge 6?

[JohnFrasco]

Why did the Fitbit Charge 3 have floors climbed and the Fitbit Charge 6 doesn't have floors climbed? That's a terrible response by you and a sham by the company to remove the feature.

[Bill_209]

Have a nice day, @JohnFrasco. 

[JohnFrasco]

You too.

[GaryG.]

I notice the stairs feature is in the code on my Charge 6, but it does not log any stair climbing.

Is that a hardware limitation or software ?

[GlasgowGuy]

No idea but it is a function I really miss

😢

Sent from my iPad

[RiekoC]

Hello @GaryG. 

It's a hardware limitation. The Charge 6 (and Charge 5) doesn't have an altimeter, which is needed for tracking floors.

The Fitbit app still has a Floors tile to accommodate historical data from devices that had this feature and for the current Fitbits that have floor tracking.

[kawood67]

As so many of us are disappointed in this product due to the missing floor counter, will there be updates to the charge 6 to activate the feature so we don’t have to buy a different product to have this feature?

[LZeeW]

Hi @kawood67 .  The altimeter is a piece of hardware.  It wasn't added to the Charge 5 or Charge 6.  It isn't a feature that can be added with an update.

[mojo1160]

There will not. This is hardware that was left out of the Charge 6, and you can’t update what’s not there.

[rayruns5k]

So that's Googles response to this issue. A canned answer from what may or may not be a human being. Not even an explanation? How much money did you save buy deleting the altimeter. Why no offer to replace this piece of junk. You have alienated a lot of long time users who will not buy fitbit again. But you don't care because you have a pixel product coming out to compete with fitbit.

[GNiemi]

Hear! Hear!

[GNiemi]

It works if you have certain models of Fitbit. They just dropped it from the Charge line without telling us, so the Google execs could make a few more bucks. 

[GNiemi]

I don’t think anybody cares that they can HIDE it. Hiding is what Google did when they took it away. 

[GNiemi]

Why wasn’t it “flagged” in their Advertising?

[LZeeW]

@rayruns5k   Product Experts aren’t Google employees.  We are real people who help fellow users.  Fitbit/Google added hardware to the Charge 5 and 6, namely the ECG and EDA.  I saw a video that showed a Charge 5 tear down.  I wish I bookmarked it.  The altimeter is a piece of hardware, too.  I didn’t see any way that it would fit and keep the Charge size and shape.  This is my opinion and I have no personal information about the decision.