Charge 6 floor count

[RhisiartBE]

I feel cheated as my new Fitbit charge 6 does not read the number of floors climbed whereas my old charge 2 worked perfectly. Why was this facility taken away I am extremely disappointed as this was partly the reason for updating to a newer model.

[mcjimmy]

I'm so grateful to find your post.  You saved me from waisting my money upgrading my charge 3 to a 6.  The only reason I was look at a new model is because my charge 3 battery only lasts about 3-4 days.  It used to go a good 7 days.  I think I will just deal with charging it more often.

[ShizBit]

Hey Manu,

Please take a minute to review the FitBit 5 forum and respond to the shocking number of complaints regarding 5's crapping out just after their warranty has expired, and right after a software update.  No moderator has bothered to step in and clarify exactly what is going on.  

[mit_rekab]

Yes can you imagine the CEO of google goes for McDonalds burger and their are no onions in the latest improved hamburger. We never said the improved burger would have the same things in it. Why assume we will not be selling a down grade. Just upgraded from Charge 2 to 4 and not really sure that the 4 is as accurate in flights so maybe its am admition that the sensors are not as good nowdays.

[pfffft]

Well, I have no need for GPS, don't want it even... not using Spotify via this and don't want to. Several other features, not interested in. Did like the floor count on my old fitbit... had no idea that it was GONE from Charge 6... disappointed. And now I know why it is not keeping track... It can't. Mostly a good device but the tradeoffs and other HAVE to log in with Google. Sure, Google wants the whole family of health tracking devices to be locked into the Google world, tracking everything and coaxing users to be locked into even more but can't be bothered to track floors on new models. And as usual, engineering and marketing decisions are NEVER explained... we just have to swallow whatever hype comes with even good products (not perfect, nothing is) and not have the deeper questions ever answered... like WHY did company XYZ decide to do XYZ? Yes, profits, money, sure BUT what things had to be jettisoned or made cheaper etc... and other reasons beside just streamlining and maximising the wallet to quarterly earnings conveyor belt.

[Dan843]

So after a week with my new Charge, I was sorely disappointed to find my average floor count dropped from 50 a day to 0. Just dumbfounded that this feature was taken away. It will be returned and I'm definitely open to replacing my dying charge 3 with a competitor.

[Destiny2001]

Exactly! It’s downright deceptive !!

[SarahWim]

If Floors are not counted why are they in the dashboard? Seems counterintuitive.

S

[Pst1000]

100% agree..very disapointed

[RiekoC]

Hello @SarahWim 

The Fitbit app has floors in the Activity section for those devices that track this activity and for users who previously had a device that tracked floors.

You can hide "Floors" by

• Tap on the pencil icon in the upper right of the Today page.
• Scroll to Activity
• Scroll to Floors and tap on it to turn it off.
• Tap Save in the upper right

[mcjimmy]

I’ve heard the charge 7 may bring back altimeter.

[Rich_Laue]

Aftr years (10 years) of reading complaints on the Floor Count, i was happy to not have to look at the 2-3  floors i gotper week 

[Gloria65]

I'm with you.  I had a Charge 4 that counted a multitude of floors when I went for walks on windy days.  However, it didn't count floors at all when I actually climbed them.  For instance, when I came up from the basement I would climb onto a chair and then lift my arm into the air in order to get the flight of stairs to show up on the Fitbit.  Not worth it.  The Charge 5 and Charge 6 state right in the description that they DON'T COUNT FLOORS.  Considering the number of complaints, people must be purchasing without reading the descriptions at all.

My biggest gripe has always been that they don't count steps unless your arms are really swinging.  My husband is in a wheelchair and he gets way more steps than I do when we are walking/rolling side by side at the store.  I get no recorded steps at all if I'm pushing him, or a grocery cart.  I quit complaining about it and just put my Fitbit into my pants pocket or an ankle strap when I'm going to be pushing something.  I've had 8 Fitbits over the years.  The ONLY Fitbit that I had that accurately counted steps was my first, the Fitbit One.

[Kate_01]

Ricsb65, I’ve also had to ‘upgrade’ to a Charge 6 and sadly just noticed that the floor count is missing 😔 I too expected to have all the same features as my old Charge 4. 

[Rich_Laue]

• @Gloria65 your experience makes sense. There are 2 things that have to happen for a floor to be counted. 
• There has to be a change in altitude of 10 feet 
• There is an unkown time limit that this 10 feet change needs to be within. 

If your basement has 7 or eight foot ceilings than yes you will have to get your arm up higher. Or start your climb with the hand on the floor. 

[mcjimmy]

I’m so happy for you, intact, I’m floored! Haha

[GlasgowGuy]

Absolutely stunned to find the floor count feature not on new charge 6. Expected more not less from the older model now failing in battery dept

[LBHazen]

2 questions on the stair option:

1) why does it even show??? If it doesn't have a function don't show me!!!

2) since it's there and I can't use it give me the option to not show on my app...

Dumb dumb dumb... What was someone thinking... Oh yeah they weren't.

[alexthecat]

@LBHazen 

1) It shows because all Fitbit devices share the same app. That includes devices that have the ability to count floors. 

2) To remove Floors in your app, select the pencil in the upper right. Scroll down to Activity. Toggle Floors off. Select Save in the upper right. 

[conradiki]

So what? There are still many of us disappointed, so something was wrongly done by Fitbit, regardless of the true intentions of the company. It would have been easy for Fitbit to clearly indicate that the feature was missing but it opted for not doing so, Their mistake… and ours for trusting the company. Next time we will improve our knowledge of the technology or simple we will buy other brand. Thanks for the clarification on how poorly informed we all are.

[Carolynspringfi]

We're they able to get some remedy done ?