help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 6 green screen, return procedure?

‎01-03-2024 07:53

‎01-03-2024 07:53

My week old charge 6 has a problem where the screen is bright green and I can only just see the information. Chatted to support who tried some troubleshooting (syncing, restarting the device) but the problem remains.

I was told I have to return the device and wait at least 5 days for them to ship a replacement. Returning the device involves me paying to print a label, paying for packaging and paying for transport to my nearest DHL office. All told I'll be about a fiver out of pocket and without a device for a couple of weeks. Seems like I'd be better off just returning the device to Amazon for a full refund and buying a new one. Is that really the best they can do?

Best Answer
0 Votes
1 REPLY 1

‎01-03-2024 08:02

‎01-03-2024 08:02

Hi @KTrigz  if you purchased it from Amazon and are in the time frame to return it, that would probably be best for you. I'd check with Amazon and see what your options are.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer