Charge 6 has a situation when swiping

[Shawnie87]

Ive only had my Fitbit for approximately 2 months and it was working fine.  2 days ago it started having difficulty swiping through the different exercise options, then yesterday it started having difficulty swiping left or right and now today it wont swipe at all but the screen is still reactive when i touch it.  Ive tried the reatart method and it did nothing, is there another option to fix this?

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Hello and welcome to the Fitbit Community, @Shawnie87.

Thanks for letting me know about this situation in regards to the swiping of your Charge 6.

I appreciate your efforts on restarting the device, can you complete the following, please?

- In the Fitbit app, touch your profile picture, touch your Fitbit device and click 'Sync Now'. This will help you synchronize it.
- After this, change the clock face of your Charge 5. In the Fitbit app, you can access the image of your profile and the image of your Fitbit device, touch the gallery and the screen and click on the clock face, preferably one of Fitbit and install.

[Shawnie87]

This still didnt work. Now today the screen has turned white and sometimes
glitches with showing the actual screen. It still responds to face tapping
but other than that the screen shows me nothing.