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Charge 6 heart rate not updating on Fitbit app

‎03-11-2024 04:22 - last edited on ‎12-14-2024 10:20 by Fitbit Moderator

‎03-11-2024 04:22 - last edited on ‎12-14-2024 10:20 by Fitbit Moderator

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 Hello! My fitbit is currently recording my heartrate properly, both on it and in the app, but for some reason the page with more details stopped updating it both randomly during the night yesterday and this morning. What is wrong and what can I do? Thank you in advance!

 

Moderator Edit: Clarified subject

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‎03-14-2024 11:19

‎03-14-2024 11:19

It's good to see you participating in the community @Saphye.

Thank you for taking the time to share the situation with the Fitbit app and provide the screenshots.

I'm not sure if you are still experiencing the difficulty. If so, please follow these steps:

  • Log out from the Fitbit app.
  • Force quit the Fitbit app and reboot your phone.
  • Open the Fitbit app and log back into your account.
  • Check if the issue is still happening.
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