Charge 6 incorrect timezone

[Beckyy97]

I have a Fitbit charge 6. And I cannot seem to figure out how to fix my time zone. I live in New Brunswick Canada. I made it so it sets my time automatically and it shows I’m in the time zone Etc/UTC(GMT). It shows the correct time on my watch however every single night when it tracks my sleep it shows my sleep timeline wrong. The amount of time I slept is correct but the time I went to bed and woke up is way off. I’ve already tried to restart my Fitbit, update my Fitbit, and delete/ redownload the app. Any suggestions??.

Moderator edit: updated subject for clarity

[MaCrisGBFitbit]

Hello @Beckyy97!  Welcome to the Fitbit Community! It's great to have you here!

Thank you for sharing that your Charge 6 doesn't have the correct timezone while you are sleeping.

To change the timezone try the following steps: 

1. Go to your mobile app.
2. Tap the gear icon in the top right corner.
3. Swipe to "App Settings"
4. Tap “date, hour and units”
5. Choose "time zone"
6. Turn off "Automatic time zone"
7. Under "Select time zone" look for your country's time zone.
8. Sync your watch and the app.

[RiekoC]

Hello @Beckyy97 

By any chance, do you use a VPN? I've seen users report that they have an issue with their activities not showing the correct times due to their VPN. When they turn off VPN, their activity times are tracked according to their local time. 

[Drdiggs]

The site scrambles when you use a VPN 

[cindyleb95]

Did you find a way to fix this issue? I’m having the same problem I’ve tried literally everything 😮‍💨

[MaCrisGBFitbit]

Hi @cindyleb95!  Welcome to our community forums!

Thank you for letting me know that you find issues with your timezone.  

If you have already tried the steps to change your timezone from automatic to manual, please try the following:

1. Go to your mobile app.
2. Tap the gear icon in the top right corner.
3. Swipe to "App Settings"
4. Tap “date, hour and units”
5. Choose "time zone"
6. Change your time zone to any other in the list and sync.
7. Select your time zone again and sync again.

[cindyleb95]

I cant even change the time zone manually looks like it wont save. Btw this is happening with the versa 4.

[MaCrisGBFitbit]

Hi @cindyleb95! Thanks for your reply. 

If you have already tried all the previous steps, please try searching the list of countries for one that shares your time zone. If the problem persists my best suggestion is that you contact technical support directly, as they have more tools to provide you with the appropriate follow-up.  

[cindyleb95]

i can't even change the time zone, it wont let me...

[MaCrisGBFitbit]

Hello @cindyleb95!  Thank you for the information. 

My best advice from here is to contact technical support.  They have the most appropriate resources to help you more thoroughly.