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Charge 6 is counting phantom steps

‎10-14-2025 04:44 - last edited on ‎10-14-2025 16:35 by Fitbit Moderator

‎10-14-2025 04:44 - last edited on ‎10-14-2025 16:35 by Fitbit Moderator

I stopped wearing my Fitbit Charge for a while, I started wearing it again on Sunday 12th October.

After sync’ing it on Sunday, Thursday 9th October shows 3529 steps, Friday 10th October shows 4162 steps, Saturday 11th October shows 2,444 steps.

I wasn’t wearing the Fitbit on those days, it was just sitting in a drawer in my bedroom! How can I trust other step results?

 

Moderator edit: clarified subject.

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2 REPLIES 2

‎10-14-2025 06:19

‎10-14-2025 06:19

Hi @Janeraffe.   There is a feature called MobileTrack that counts steps using your phone.  Is it possible that you set this up some time ago, but forgot?  If you tap on your device/battery icon, does it list your phone as a connected device?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎10-14-2025 16:29

In response to LZeeW

‎10-14-2025 16:29

Hi @Janeraffe. A warm welcome to the forums.

Thank you for sharing with us the information about this situation with your Charge 6. 

As indicated by @LZeeW, Mobile Track is a service that allows you to count steps using your phone even if you forget to wear your Fitbit. If that is your case, Mobile track will add the steps recorded by your phone to the Fitbit app. You can "unpair" Mobile Track from your account.  On your Fitbit app go to the upper left corner, on the phone and device icon. Click on your phone icon and choose "Disconnect device".

Thanks for your support @LZeeW. 

Best Answer