Charge 6 is not syncing

[Relentless828]

The product is not syncing after it initially did. Unable to delete and create a new account, unable to do anything with this after sitting here several hours.

Moderator Edit: Clarified subject and word choice

[Julia_G]

Hi, @Relentless828 , I know sync problems can be really frustrating!  But hopefully if you give us a few more details, someone will be able to help you.

First, it’s worth remembering that sync hitches are not unusual, can happen for a variety of reasons, and often simply resolve themselves without the user doing anything.  And if, as you say, your device was initially syncing it is likely that it will sync again.

In order to help you it would be useful to confirm a few things.  First, as your device was initially syncing, I assume that means that you were able to set up your Fitbit account successfully.  Is there a reason the you want to delete your account and set up a new account?  Or were you trying that to get your device syncing (there are much better ways to force a sync!).  Also deleting an account is something you do in the app and does not change your device settings.  If you do need information on deleting accounts (and changes you can make WITHOUT deleting - like setting up a new or replacement device or changing your email address, I’ll share the help article for how to delete your Fitbit account .

A step by step guide for working through resolving sync issues can be found here .  I always recommend starting by simply logging out of your Fitbit account and logging back in again, as that should force a sync for any device attached to your account.

Have a look at the help articles or simply post here again giving as much information as you can - there is always someone here to help.

Welcome to the Community Forums!

[Relentless828]

Delete account create a new one that actually works. I have gone through every online step suggested. Nothing works.


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