Charge 6 isn’t charging

[Abier]

My charge 6 isn’t charging for the past 2 weeks.. the charger is fine and I even bought a new charger to test. I tried restarting it from the button on the cable(as its discharged), still didn’t work. Power supply is fine and I have even cleaned it and there is no dust or debris on the cable or the Fitbit itself.. pls suggest what to do or help me contact fitbit customer support to get further steps on repair

[RiekoC · Accepted solution]

Hello @Abier 

It seems that you've tried the most of the recommended troubleshooting steps listed on this help page: Why isn't my Fitbit's battery charging (<-- click link).

Here's the link to contact Support (<-- click link). Depending on how long you've had your Charge 6, you might have options under warranty.