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Charge 6 keeps asking to install Fitbit app

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‎11-22-2023 05:35 - last edited on ‎11-23-2023 11:58 by Fitbit Moderator

‎11-22-2023 05:35 - last edited on ‎11-23-2023 11:58 by Fitbit Moderator

Fitbit charge 6 doesn't switch on. Keeps on asking to download the app. Did anyone face this?How to solve it? Many thanks


Moderator Edit: Clarified subject

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1 REPLY 1

‎11-23-2023 12:10

‎11-23-2023 12:10

Welcome on board, @Claudio18. It's good to see you here.

While I'm glad you got the Charge 6, I'm sorry for the inconvenience you've had with it. To work on this together, may I know if you've completed the set up process on the Fitbit app? If you have but the screen is still the same, let me recommend these other steps:

  1. Forget the Charge 6 from the Bluetooth settings.
  2. Make sure to turn off other Bluetooth connections nearby.
  3. Restart your tracker to refresh its performance.
  4. Open the Fitbit app, tap Device > Set Up a Device.
  5. Choose your tracker, tap Replace Device and follow the on-screen instructions.
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