Charge 6 lost data

[Patz14]

I've had a fitbit since 2017 and am now on my third. Today all my lifetime miles and steps have disappeared and I only have three days. So disappointed as I have worked hard to keep the numbers up. Anyone else?

Moderator edit: clarified subject.

[ManuFitbit]

A warm welcome to the community @Patz14. 

Thank you for sharing the information regarding this difficulty that you are experiencing with your Charge 6. 

Please try to perform the following troubleshooting steps:

• Log out from the Fitbit app.
• Force quit the Fitbit app and reboot your phone.
• Open the Fitbit app and log back into your account.
• Check if the issue is still happening.

[Patz14]

Thank you for your reply, but I have done the above steps, but data is still missing. Any other suggestions? The day before it was lost it logged 63 miles and over a million and a half steps