Charge 6 not charging

[Saskiamr]

I can't charge my charge6. How do I know if it's the charger or the Fitbit. He is now completely empty..

Moderator Edit: Clarified subject.

[Amheis]

I had the same problem. I tried a different charger. Try a soft brush on the back over the contacts on back of Fitbit and charger also. Sometimes they get gunked up. 

[Saskiamr]

Thnx, unfortunately I don’t have another charger…

[HorareyFitbit]

Hi @Saskiamr, it’s nice to see you around the Community Forums!

Thanks for letting me know your situation regarding your Charge 6 not charging

I can recommend you firstly to check this following article with some tips for you to be able to confirm you did everything correctly. Why isn't my Fitbit device's battery charging?

And thanks @Amheis also for your help and support here in our Community!

[RiekoC]

Hello @Saskiamr 

Have you had a chance to try plugging your cable into a different charging brick? If you don't have a different charging brick, you can try using your computer/laptop and see if your device charges. If it charges, then the problem is the charging brick. If not, the problem is likely with your charging cable. 

How long have you had your Charge 6? If it's been less than a year, you could try contacting Support (<-- click) and let them know that you have a defective charging cable. You might qualify for a replacement cable. 

[Amheis]

Thanks. All set.

Sent from my iPad