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Charge 6 not showing data on app

‎06-27-2025 15:07 - last edited on ‎06-27-2025 20:45 by Fitbit Moderator

‎06-27-2025 15:07 - last edited on ‎06-27-2025 20:45 by Fitbit Moderator

Charge 6  Device works, nothing is showing on my phone since yesterday.

How do I fix this?

 

Moderator edit: clarified subject.

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4 REPLIES 4

‎06-27-2025 15:24

‎06-27-2025 15:24

@Robter 

When you say that nothing is showing. do you mean that the data is blank when you open the app, or the data is stale and hasn't updated since yesterday?

Have you restarted the phone and tracker?

Gary D.| Feeding Hills, MA MBG PE

Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3

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‎06-27-2025 18:52

In response to gdio53

‎06-27-2025 18:52

Restarted my iPhone and charge 6 bit no data still is not showing on my iPhone.
Sent from my iPhone
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‎06-27-2025 20:43 - edited ‎06-27-2025 20:43

In response to Robter

‎06-27-2025 20:43 - edited ‎06-27-2025 20:43

A warm welcome to the forums @Robter.

Thank you for sharing with us the difficulty that you are experiencing with your Charge 6. Sorry to know the inconvenience. 

Please confirm that you are using the latest version of the Fitbit app: How do I use the Fitbit app?

In addition, confirm that your device is syncing with the Fitbit app: Why won't my Fitbit device sync?

Thanks for your help @gdio53 

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‎07-01-2025 16:33

‎07-01-2025 16:33

I have restarted my Fitbit Charge 6 and my iPhone multiple times. The device is working fine but it is not syncing with my iPhone.   Nothing  -no data continues to show up on my iPhone. Very frustrating! Can someone please call me to help me?

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