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Charge 6 - not syncing

yesterday - last edited yesterday by Fitbit Moderator

yesterday - last edited yesterday by Fitbit Moderator

I have not been able to get my Charge 6 to sync to my Google Pixel 10 in over 30 hours.   I have turned my phone on and off more than once as well as turning off the Bluetooth and turning it back on with no success. Uninstalling the app and reinstalling it did not help either.  I am trying to pair my Charge to my phone but it is not working.  

I can see all the data on my Fitbit but it will not connect with the app.  My sister was the same Fitbit and same phone and is having the same issues.

 

Moderator Edit: Clarified subject

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yesterday

yesterday

Hi @Nebraskatigger, welcome to our Community!

Thanks for sharing with me the situation you are going through with your Charge 6 not syncing.

First of all please confirm that your device is properly paired like indicated in this article: How do I set up my Fitbit device?

After checking that please follow the steps listed in ¨How do Fitbit devices sync their data?¨

 

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