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Charge 6 not working and unable to contact support

‎02-19-2025 04:04 - last edited on ‎02-24-2025 19:19 by Fitbit Moderator

‎02-19-2025 04:04 - last edited on ‎02-24-2025 19:19 by Fitbit Moderator

The subject line says it all. Device is bricked - tried all the usual things: cleaned all contacts, tried other USB outlets, tried the reset button countless times. Not a flicker on the device, last seen with 15% battery.
Why is chat support not currently available? In my location/situation, it is not at all convenient to use voice or wait and wait for that to work. Why no text options?

Best Answer
6 REPLIES 6

‎02-19-2025 16:15

‎02-19-2025 16:15

Hello there @jxs, welcome to the Fitbit community, all your efforts so far are truly appreciated!

I am very sorry for this inconvenience. To find a quick and effective solution, I ask that you complete this form. With this information, our team will be able to contact you and provide you with the best possible assistance.

Once you have submitted the form, please let me know that you have completed it to keep you informed about the progress of your case.

Best Answer

‎02-19-2025 16:29

In response to EstuardoFitbit

‎02-19-2025 16:29

Thank you. I have submitted the form.

Best Answer

‎02-19-2025 16:35

In response to jxs

‎02-19-2025 16:35

That is amazing @jxs!

I already let my team know, they will follow up with you as soon as possible! 

Have a good one! 

Best Answer

‎02-23-2025 19:43

In response to EstuardoFitbit

‎02-23-2025 19:43

In response to the e-mail "Did one of these responses provide the answer you needed? ", I am waiting for the next reply in the e-mail support thread which now has a case number (ending in 42).

Best Answer

‎02-24-2025 05:51

In response to jxs

‎02-24-2025 05:51

No the charge 5 and 6 have a defect. They do not work flawlessly as described when they are advertised for purchase. This whole community forum design is a farce to hide behind a defective design in the product. If there were real answers on why these Fitbit products do not communicate, this would be explained at the time of purchase. The charge 5 and charge 6 disconnect frequently and you will have to manually restart the devices to see the information on your phone. 

Best Answer
0 Votes

‎02-24-2025 19:18

In response to Bbob

‎02-24-2025 19:18

Hello,@jxs thank you for the update! @Bbob Welcome to this thread!

Maintaining an open and ongoing conversation is the fastest way to resolve any issues you may have.

@Bbob I've been informed that you were able to contact the Customer Support team for further assistance. They will now guide you on how to proceed.

Best Answer