Charge 6 questions

[Bacchinif]

Hey everyone!

I’m new to the community and just got my Fitbit Charge 6! I have a few questions and would love some advice:

1. Is it possible to rearrange the tiles order? I’d like to have the timer second when I swipe right, but I can’t seem to customize it.
2. My Fitbit misidentifies my elliptical workout as a run, and it doesn’t detect cycling, especially city biking. Any tips to improve activity recognition?
3. Are we limited to the watch faces in the gallery, or is there a way to get more options?
4. Lastly, I’ve noticed some miscalculations with sleep tracking. If I stay in bed after waking, it counts as "awake" but still tracks time in bed. Is that normal?

Appreciate any insights you can share!

Moderator Edit: Clarified subject.

[RiekoC]

Hello & welcome @Bacchinif 

I'll do my best to help answer your questions.

1. As far as I know, there isn't a way to customize the order of the tiles on your Charge 6.
2. This help page provides information on how Fitbit auto-detects activities (<-- click link). Personally, I manually start and stop my workouts instead of using the auto-detect feature. As you've noticed, the device can select the wrong activity.
3. At this time, we are limited to the watch face options available in the Gallery.
4. Yes, it's normal for your Fitbit to track you as awake when you are in bed. It's my experience that our Fitbits end our sleep time when we get up and start moving around. This help page has information on how does my Fitbit track my sleep (<-- click link)

BTW, when you click on the links, you'll see a wealth of information about Fitbits. It's the best resource to check when you've got questions.

And, we'll be here to help if you have other questions or aren't sure about something.

[AndreaFitbit]

Welcome aboard @Bacchinif! It's nice seeing you here. I'll be glad to assist  with your Charge 6 questions. 

1. Currently, there's no  way to rearrange the tiles order.
2. What I usually recommend is editing the time of your preferred activities in order to get  them recognized. You can check out the link that RiekoC shared with you.
3. Gallery watch faces are the only available watch faces now.
4. What  you mentioned about sleep is normal.

You can check your Charge 6 manual here.

Thank you for your help and interaction @RiekoC. 

[Bacchinif]

Hello @RiekoC ! Thank you very much for your answer, and sorry for the delayed response.

Your answer is very informative, however the limitations we have are quite disappointing to me. Not being able to change the tiles order affects the usability, as well as having to manually input 'activities' is time-consuming and not the purpose of a fitness tracker as far as I see things. I hope feedbacks can be shared. 

[Bacchinif]

Hello @AndreaFitbit ! 
How do I change the time of my preferred activities? 

[AndreaFitbit]

Hi @Bacchinif. Thank you for your feedback regarding Charge 6 tiles. You can search for ideas on our Product feedback board. Our team takes into consideration some of the ideas our customers share there.

Could you please tell me more about which time you would like to change? 

[Bacchinif]

Hello @AndreaFitbit .

I would like to move the 'timer' tile as a second tile since I use it frequently during weightlifting. 

Additionally, I would like my device to know my usual times of training so that it can recognize the activity. 

[AndreaFitbit]

Thanks  for getting back to us @Bacchinif.

Please add your ideas to our Product feedback board.