Charge 6 screen dying

[SandraB79]

Hey, my device's screen has been steadily dying over the past few weeks. It's only a year old and I wasn't planning on having to buy a new one so soon! 😞

[RiekoC]

Hello @SandraB79 

Sorry to see that the display on your Charge 6 is dying. 

Would you please post a picture of the display so we can take a look? 

What troubleshooting steps have you tried already, if any?

[SandraB79]

I've tried charging it and syncing it. This has been getting worse over months. 

[DavidFitbit]

Hi @RiekoC & welcome @SandraB79 to the Fitbit Community! It's great to have you here!

Thank you for the troubleshooting you have already tried and for sharing the picture as well. Great suggestion @RiekoC to realize better what we are talking about.

Display issues are usually resolved by changing the clock face. Have you already tried that. See our help article How do I change the clock face on my Fitbit device?

If the issue persists, attempt to restart your device if you haven't done so. To restart your Charge 6:

1. Connect your device to the charging cable. For instructions, refer to How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times with one-second pause between each press. Then wait 10 seconds or until the Fitbit logo appears.

See our help article How do I restart my Fitbit device? > Charge 5 and Charge 6 to learn mor ways to restart your device.

[Evanrij]

Mine too. I bought it in February. It’s a battery drain.