Charge 6 screen has gone black

[Fit_2B_bit]

Screen has gone black , will not respond to touch. Battery life is 3-4 hours.   Have tried reboot but screen is black.  But, app still collects information from tracker !

Out of warranty

Moderator edit: updated subject for clarity

[DaniFitbit]

Hi there, @Fit_2B_bit. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to read that the screen of your Charge 6 is blank. I understand your battery concern too, we're here to help you!

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

Have a good one!

[Souldew]

I'm having a similar situation, this is my second Fitbit charge 6, both have done the same.

Mine was still collecting information until someone suggested to remove and add again but you can't pair it again with the phone if you can't see the code on the fitbit device so now, I'm not even recording data.

The two of them have failed after swimming.

I've rested many times, change screen and everything I've read in the forum, after 8 years with Fitbit, I think is time to move on.

[DaniFitbit]

@Souldew It's great to see that you've visited the Fitbit Community! 

Thank you for posting and for all your efforts to resolve the issue with your second Fitbit Charge 6. 

As you've already tried the standard troubleshooting steps and the issue remains, please contact support. They have additional tools that can better investigate your case. 

Fill up the form, you'll see some recommended articles, and then you'll see the contact options. I'm sure they will do their best to keep you on track!

[Fit_2B_bit]

Thanks for sharing