Charge 6 screen is all thin horizontal lines

[OllieRay]

The screen on my 13 month old Charge 6 has suddenly gone to a mass of thin white horizontal lines. I can't see any clock or apps at all, but all the watch functions seem to be working (sync, heart rate, etc).

I have tried every suggested fix on the internet for dead screen and nothing works (fully charge, reboot, change clock face, update, uninstall apps, etc, etc).

Is my barely-one-year-old watch dead? Please help.

[MarioSFitbit]

Hi @OllieRay ! Welcome to the Forums ! 
I appreciate your message, and I'm sorry to hear your Charge 6 has suddenly gone to a mass of thin white horizontal lines. 
Thank you for the troubleshooting efforts.
I'll be glad to suggest you some advices. 

Could you please confirm: 
If you have already tried to sync your device ? Why won't my Fitbit device sync?
Have you already tried restarting the device ? How do I restart my Fitbit device?

[OllieRay · Accepted solution]

As mentioned in my initial post, the watch correctly syncs to my phone and restarts. Although I can't see on the screen that it correctly restarts, it seems to make all the right vibrations to indicate that it restarts.

[MarioSFitbit]

Hi @OllieRay ! Welcome back to the forums ! 

Thank you for your message. I'm sorry to hear the issue still persists despite the troubleshooting steps. I appreciate your efforts. 

I suggest you contact support, since they have more tools in order to find your options. Contact Us.