Charge 6 showing a phone disconnected icon

[RebelReynolds]

I keep getting an icon appear at the top of my watch screen on the charge 6 it’s a phone with a slash through it. Any ideas what this means and how do I get rid of it please ? Only recently started to happen and no ideas why ?

[BenTurner]

Hi @Trilgal, no I just went to Settings->Apps->Fitbit->Location and set it to "Always". I did not need to keep the Fitbit app open at all times. 

[Pam722]

@Julie4mc That is happening me too and ironically, my charge 6 is also not holding a charge. 

I’ve had a few Fitbit models and there’s always some issue that’s being worked on but doesn’t seem to ever get resolved. Your post was made in March and mine is made mid June and the issue still persists. I really like Fitbit but am considering buying a device from a different manufacturer and only using the Fitbit to track sleep. 

[VWmatt]

This has been happening every few days for the last week or so,  then it tends to get stuck on the fit it logo,  takes several tries of the charger button reset trick to get it back to normal,   I had no issues with my charge 6 for the first year, then in the last few weeks all the problems started.

[Dawny59]

I have exactly the same experience! Several returns later and still the same issue. I went to a fitbit inspire 3 and have the same issue. I simply give up!! When my inspire gives out I will not purchase another Fitbit. It's just nonsense that they have these issues and no fixes!!

[MrsTeacher82]

I've been having the same issues with my Charge 6 since I switched from a Samsung Galaxy to an iPhone. I've had the Charge 6 since January 2024. I've done everything - unpair, uninstall, reinstall, pair, clear data, forget Bluetooth, nothing was working!

Unfortunately, the best I've been able to come up with is to never close the FitBit app. I haven't figured out if there's a "running in the background" feature for apps on iPhone yet, but as someone who hates leaving apps open, I've had to remember not to close FitBit ever.

Not a great workaround but it's been working for now.

[Pam722]

I took your suggestion and it worked for a few days. I have not set up nor do I use Google Wallet but the phone disconnect icon is showing under Google Wallet, so I restarted the device and the battery went from 56% to 14%.

I’ve owned 3 Fitbit models and all have had issues that are being worked on but never resolved.  Google needs to do better.

Update: 7/3/25 - Disconnect with Google Wallet is happening again. This issue has been ongoing since March and there is no fix in sight.

I have restated the device which causes the battery to drain even more. I have uninstalled/reinstalled the app which works for a few days. Google needs to address and fix this software issue. 

[Alfiehenry]

I notice that the thread is from last year. I have just bought an Inspire 3 and keep getting this very annoying Icon popping up. Mine too is a rectangle with a dash though it. It covers up part of the time on my watch but it doesn't happen all the time. In simple layman terms how do I stop it. It only started after I have updated the watch.  Thank you  

[Elarra]

If you restart both your phone and fit bit at the same time it tends to reconnect everything and the symbol goes away.

[GC00018]

Has there been any update to provide us as my Charge 6 has been unable to connect to the app on my phone for almost four months now. The inability to sync is a sad reminder about how much my device is close to being a brick. The lack of any substantive updates is very disconcerting for me. Is there any contingency if this concern cannot resolved as my patience to wait is wearing thin. Thank you.

[bzas]

Nothing works for me. Both phone and charge 6 syncing. Is not on do not disturb. Is on always. I still have the **ahem** symbol.. I restarted Fitbit yesterday and it worked for awhile but it’s back. I’m probably going to call the company. I’m not going to restart everything every day

[JulesE79]

Pretty annoying this has been marked as solved but is still not actually solved!! Any updates Fitbit? 

[bzas]

Yes very annoying. I restarted again yesterday evening and here it is 9:00 am CT and it’s back on 77 % battery and synched. I don’t have time to deal with this and it call the company but I just bought it 5 months ago for 170$