06-19-2025
14:10
- last edited on
06-20-2025
11:32
by
LizzyFitbit
06-19-2025
14:10
- last edited on
06-20-2025
11:32
by
LizzyFitbit
For 2 days now my Charge 6 won't sync. Everything appears to sync except sleep. No data at all for sleep. Anyone else having this issue. I unpaired, cleared cache, Uninstaller, restarted Charge & phone. Nothing will fix.
Moderator Edit: Clarified subject and formatting
Answered! Go to the Best Answer.
06-19-2025 19:24
06-19-2025 19:24
I ended up disconnecting my Charge 6 from my app profile. When I added it back it seems to have synced. I'll see tomorrow morning if it records sleep tonight. Thank you for trying. I was hoping not to lose my last 3 nights sleep data but if it works now, that'll be great.
06-19-2025 18:52
06-19-2025 18:52
Hey there @Falloutgirl, welcome to the Fitbit Community!
Thank you a lot for sharing this situation with us. I'd be glad to help you out!
Please note there could be several factors interfering with this. The first thing to try is checking for any updates to your Fitbit app. We recently dropped a new version, so it might help!
06-19-2025 18:55
06-19-2025 18:55
Yes, my app is updated.
06-19-2025 19:01
06-19-2025 19:01
Thanks @Falloutgirl, for the confirmation!
We also need to make sure your device is syncing the information properly, let's try doing the following:
06-19-2025 19:15
06-19-2025 19:15
I just completed those steps again. It still will not sync. It last successfully synced 3 days ago. All data is pulling over except sleep so I know the app/phone is talking to my Charge 6.
06-19-2025 19:24
06-19-2025 19:24
I ended up disconnecting my Charge 6 from my app profile. When I added it back it seems to have synced. I'll see tomorrow morning if it records sleep tonight. Thank you for trying. I was hoping not to lose my last 3 nights sleep data but if it works now, that'll be great.
06-19-2025 19:55 - edited 06-19-2025 19:55
06-19-2025 19:55 - edited 06-19-2025 19:55
Thanks a lot @Falloutgirl, for keeping me posted, appreciated!
I'll be around to check on your progress. Please don't hesitate to share your insights here. If there's anything else that needs to be done, I'll take care of it!
Have a good night!