Charge 6 sleep data won't sync

[Falloutgirl]

For 2 days now my Charge 6 won't sync. Everything appears to sync except sleep. No data at all for sleep. Anyone else having this issue. I unpaired, cleared cache, Uninstaller, restarted Charge & phone. Nothing will fix.

Moderator Edit: Clarified subject and formatting

[EstuardoFitbit]

Hey there @Falloutgirl, welcome to the Fitbit Community!

Thank you a lot for sharing this situation with us. I'd be glad to help you out!

Please note there could be several factors interfering with this. The first thing to try is checking for any updates to your Fitbit app. We recently dropped a new version, so it might help!

[Falloutgirl]

Yes, my app is updated.

[EstuardoFitbit]

Thanks @Falloutgirl, for the confirmation! 

We also need to make sure your device is syncing the information properly, let's try doing the following:

1. Turn the bluetooth off on your phone
2. Close the Fitbit app
3. While the bluetooth is off, restart the watch
4. Once the watch is totally back, turn BT back on 
5. Go to the Fitbit app and try to force the synchronization 

[Falloutgirl · Accepted solution]

I just completed those steps again. It still will not sync. It last successfully synced 3 days ago. All data is pulling over except sleep so I know the app/phone is talking to my Charge 6.

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I ended up disconnecting my Charge 6 from my app profile. When I added it back it seems to have synced. I'll see tomorrow morning if it records sleep tonight. Thank you for trying. I was hoping not to lose my last 3 nights sleep data but if it works now, that'll be great. 

[EstuardoFitbit]

Thanks a lot @Falloutgirl, for keeping me posted, appreciated! 

I'll be around to check on your progress. Please don't hesitate to share your insights here. If there's anything else that needs to be done, I'll take care of it!

Have a good night! 

[Nesie74]

I have not been able to sync my Charge 6 sleep for over 8 days! I have tried everything. Google doesn't seem to care bkz they have not assisted with teck help to determine & fix issue. My watch is only 1 month old & cost a great deal of money! NOT HAPPY! 

[EstuardoFitbit]

Hey @Nesie74, welcome to this thread! 

I understand your frustration about the syncing issues; let me help you out!

Please note that this issue can be caused by several reasons, and we need to be careful when it comes to handling these types of issues. The first thing I'd like to know is if your phone software has been updated recently. This is really important to keep everything updated.

[mwhite41]

I should also note that I updated the app in the iOS Appstore too.

[Parogers2008]

There seems to be to be a secondary issue going on where the app reports no data on the day view but when you change to week view a data range is recorded. 

Also when you go back to days with data recorded within 1-2s the app reports no data.