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Charge 6 stopped tracking my steps

‎04-18-2026 20:32 - last edited on ‎04-19-2026 03:54 by Fitbit Moderator

‎04-18-2026 20:32 - last edited on ‎04-19-2026 03:54 by Fitbit Moderator

My Charge 6 stopped counting steps sometime yesterday and will not count now

Moderator Edit: Clarified subject

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‎04-19-2026 04:12

‎04-19-2026 04:12

Hi there, @AlHC. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Chage 6 is not tracking you steps. I will do my best to help you!

If you haven't done so yet, please try restarting your Charge 6 as suggested here. 

If the restart doesn't resolve your issue, please let me know if your Charge 6 is not recording any other data either. 

I will be around, keep me posted. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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