Charge 6 stopped tracking sleep score

[MarkEroy]

I am deeply frustrated with my Fitbit Charge 6. Despite being relatively new, it has abruptly stopped tracking my sleep, and I am no longer receiving a sleep score. This issue has been a significant disappointment, particularly given the importance I place on monitoring my sleep patterns for my health and wellbeing.

I have reached out to the help desk to resolve this issue, but unfortunately, their assistance has not yielded any positive results. This experience has left me feeling dissatisfied with Fitbit's customer service and the reliability of their products.

This is not the first time I've faced such issues with Fitbit products. Since becoming a member in November 2021, I have already had two Charge 5 devices that suddenly stopped working. Now, I am dealing with the same issue with my Charge 6.

These recurring problems have made me reconsider my choice of fitness tracker. As someone who values consistent and accurate data tracking, these issues are unacceptable. I am now considering looking into other brands for a more reliable health tracking experience.

Fitbit, I have been a loyal customer, but the current situation is testing my patience. I hope you take note of these issues and work towards improving your product quality and customer service.

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Hello there, @MarkEroy Welcome to the community.

I appreciate you posting this situation in regards to your Charge 6 and the sleep score tracking.

I was able to confirm you contacted support and they were able to provide you with a solution, if you have any other questions or concerns, my best recommendation would be to contact them once again.

[Brendabywinda]

My new Fitbit 6 was tracking sleep. Then stopped!   My Fitbit charge 2 was still working, I only got a new one because it was cracked and old, bands were falling apart.  Disappointed.