Charge 6 stuck in wrong time zone

[MJA23]

I traveled and now my Charge 6 is stuck in the wrong time zone. I've restarted the charge 6 multiple times and restated my phone multiple times. I reset the charge to factory settings and still stuck. PLEASE HELP!

Moderator edit: clarified subject.

[dhimes]

Mine stayed stuck until I synced with the app.

[RiekoC · Accepted solution]

Hello @MJA23 

This help page has the troubleshooting steps to try to fix the time on your Fitbit device (<-- click link).

Please let us know if this worked for you.

[Rich_Laue]

Do you have the time zone set for automatic or manually set? Have you tried both? 

[ManuFitbit]

Welcome to the forums @MJA23.

Thank you for taking the time to share the details regarding this difficulty with your Charge 6 and for the steps you performed to fix it.

This is a symptom of a failure to sync with your Fitbit app. Thanks for confirming that you sorted out the difficulty @dhimes.

Please, in addition to the link provided by @RiekoC, I'd suggest you take a look at the points listed here: Why won't my Fitbit device sync?

Thanks for helping @RiekoC @Rich_Laue. 

[MJA23]

I sign in with my Google account so using the steps suggested there fixed it. I have never explored the settings at that location so was unaware that there was a 'time zone' change spot in that settings group. Still working out getting all the 'automatic' portions in the Google settings and in the phone settings but at least I have my time zone now! Thank you. I've been in "Greenland" for 6 days!!! I actually was in Florida and now home in California. Thank you, thank you, thank you!

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Yes, many times in all combinations with resets, restarts, and syncing dozens of times. But the settings in the Google settings location fixed it.

Thank you for taking the time to answer my question! 

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All fixed, thanks to @RiekoC

[ManuFitbit]

@MJA23 Glad to know that you manage to solve it.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

Have a nice day.

[RiekoC]

Hi @MJA23 

Thanks for letting us know that you're now seeing the correct time on your Charge 6.

It's so easy to miss these settings & not know that they are there. I'm glad that we could help you.