Charge 6 stuck on clock face. Can’t swipe up down or across to menus

[Marghk]

Charge 6 stuck on clock face.  Cannot swipe up down or across to different menus

Moderator edit: updated subject for clarity

[JuanFitbit]

@Marghk , a warm welcome to the Community! Thank you for your message. 

Please do as follows.

1. Connect your device to the charging cable and charge it for at least 30 minutes.
2. Press the button located on the flat end of the charger 3 times with one-second pause between each press. Then wait 10 seconds or until the Fitbit logo appears.

Another way to restart your device is to unplug it, wait a second, and plug it back in. Repeat this process 3 times in an 8 seconds interval and then wait 10 seconds until the device restarts.

[Jacqueg77]

I'm having the same problem and I have done all of the things you have said to do. My battery is also draining daily. 

[JuanFitbit]

@Jacqueg77 , A warm welcome to the Community! Thank you for your efforts. 

Please go to the Fitbit App and try changing the Clock face from the Charge 6 : How do I change the clock face on my Fitbit device?

After the change if the issue persists, try restarting the Charge 6 again as described on my last post. 

If you see any improvement, please let us know what clock face was given you issues.

[Jacqueg77]

I tried all of that and nothing worked.

Live * Laugh * Love

[JuanFitbit]

@Jacqueg77 , Thank you for confirming the steps performed. 

It seems that you already tried the steps that can be recommended here in the Community! 

In this case, contact support. They have additional tools that can better investigate your case.

Fill out the form. You will then be recommended some help articles.

You will then be able to choose how to contact support.