Charge 6 suddenly changed to Charge 5

[WYDi]

After using my new Charge 6 device for a few months, today it is identified in the app as a Charge 5, and doesn’t sync successfully. What’s going on?

Moderator edit: updated subject for clarity

[RiekoC]

Hello @WYDi 

Not sure why your Charge 6 is showing as a Charge 5 in the Fitbit app. I don't recall seeing a report like this.

What you could try is setting up your Charge 6 as a new device in your Fitbit app. Don't delete the device that's already there.

• Tap on the device icon in the upper left of the Today page in the Fitbit app
• Tap on Add more devices
• Select Charge 6 in the list. Confirm that you want to replace the current device with the Charge 6, then proceed with setting it up as a new device

If you see that your Charge 6 shows up as a Charge 5 again in the app, please let us know.

[WYDi]

I appreciate your response. I have no idea what was going on, but after restarting the Fitbit and restarting my phone, (a few times), things are back to normal. What a weird glitch or something. Now I wish I’d worked on it more before posting. It wasn’t syncing, and now it is. 

[RiekoC]

Hello @WYDi 

Thank you for letting us know that your Charge 6 and Fitbit app are back to working properly. That's a relief.

This was definitely a strange bug/glitch. We're glad to see that it got fixed on its own after you restarted your Fitbit & phone.

Please let us know if that happens again, although I'm really hoping that it won't.