Charge 6 syncing issues

[Karendaunn]

Charge 6 has been syncing inconsistently the past month. I am constantly restarting my watch and my phone.  I've uninstalled and reinstalled app numerous times. It will sync for a day or so and then stop. Annoying and frustrating. I'm paying for Premium and doesn't work. 

Moderator edit: clarified subject.

[ManuFitbit]

A warm welcome to the community forums @Karendaunn. 

Thank you for letting me know the information about this issue with your Charge 6. Thank you for trying to fix it on your own. 

Before considering other options, I'd suggest you try to follow the steps listed in this help article:

Why won't my Fitbit device sync?

[Karendaunn]

I appreciate your response and reference to the article. I did however
follow the all the suggestions and steps in the article prior to requesting
assistance. As mentioned i have restarted, unistalled, disconnected
Bluetooth, force stopped and the issues continues. I've had my Charge 6 for
less than a year.

[karymcclain]

I have had the same experience. I have to restart my phone and my Fitbit charge 6 at least once a week. But today, it's not syncing at all.

[RiekoC]

Hello @Karendaunn , @karymcclain 

Some users have had success getting their Fitbits to sync with their Fitbit app when they removed their device from the app, then added it back as a new device. It might be worth a try. 

[IceHeeler]

I have done all of these steps. From once a week to once a month I have to restart my fitbit and restart my phone. The continuous syncing issues are obnoxious. I'm currently on version 214.24. Hopefully the updated version will get pushed out someday and the issues it's caused everyone on the old version will be resolved. As a long time Fitbit user, I am horribly disappointed these issues still haven't been resolved. I thought things would get better with the Google takeover, not worse.

[Karendaunn]

I have tried all the options listed in the article and the issue continues.  Every day I'm forcing stopping or restarting for syncing.

Disappointed that what seems to be an ongoing problem is not fixed. 

[dazuli]

@IceHeeler Hi, I feel the same way 😞 I've always loved my Fitbit experience until now. I'm so frustrated I have to restart my phone either every day or every other day just to get it to sync. I also found that my Charge 6 is far less accurate than my old Inspire. It does seem like things are trending in the wrong direction. 

@Karendaunn Yeah, I have to restart almost every day, and I've been doing so since July! How is this problem not fixed? 

Moderator edit: merged reply

[Emily32498]

I took have had the same issues and have done everything that is recommended.  I have used fitbit for years and never had this issue until now.  ☹️

[TheLevelOne]

The only way to sync is to restart my fitbit and phone.  This is not the way --------

[AliceStealthfox]

I have had the same issue for a while now. I just refollowed the protocol and did all the steps (twice) and it's still not synced. So I guess it's just not working... was considering to switch to premium but for sure won't now as it's as useful as a normal watch.

[dazuli]

Same here 😔 

[KatyaAlexa]

Same here. Very frustrating going through the resync process every couple of days. Deeply disappointed and would return the product if I could. I got it to track fitness progress, not troubleshoot it on a weekly basis.

[dazuli]

Hi @KatyaAlexa I keep having this same problem and it's not getting fixed. I started a thread where everyone having his problem can log our issues in one place. Check it out: https://community.fitbit.com/t5/Charge-6/Charge-6-Restart-Phone-Every-Day-to-Sync/m-p/5785023#M24926