Charge 6 unresponsive

[VegasBoxing]

it started vibrating as the screen started flashing, then went to an unresponsive white X in a red circle and then when I tried to reset it, Fitbit logo flashed up briefly but has now just gone blank, doesn’t vibrate and doesn’t charge!

I’ve tried charging (even though battery was near full) and tried resetting with charger.

I’ve disconnected it from app/phone, deleted app and reinstalled etc.

Now I have an unresponsive, disconnected device with a black screen that does not vibrate, turn on or reset!!

[EstuardoFitbit]

Thanks @VegasBoxing, for joining this great community. 

I'll be glad to help you out by getting your device back to track. 

As a first approach, I recommend trying setting up your Charge 6 as new. Since your device is not connected to any account, that's the only troubleshooting I can suggest.

Please follow the steps described here. 

[VegasBoxing]

Thanks for your reply. The issue is the device is unresponsive/off. No sound, no vibration and does not seem to be charging at all now??

Thanks

Sent from Outlook for iOS<>

[RiekoC · Accepted solution]

Hello @VegasBoxing 

Since you've tried the recommended troubleshooting without success, the next step would be to contact Support (<-- click link). Complete the prompts until you get to the option to chat or call.

[EstuardoFitbit]

@VegasBoxing Thanks for getting back to us that fast. @RiekoC Thanks a lot for your advise, it is really appreciated.  

As Rieko mentioned in his post, the easiest way to resolve this issue is by contacting our support team. They can verify your device's warranty status if necessary.

[VegasBoxing]

Thanks everyone for the help. I have spoken to support who are exchanging the device for me. Thanks again!

[EstuardoFitbit]

@VegasBoxing Hi there!

Great to hear that support is exchanging your device for you. I really appreciate your patience and understanding.