Charge 6 won’t charge

[LesleyVII]

My Fitbit charge 6 has stopped working. It won’t charge at all. I’ve cleaned all the connectors on it and the charger. I’ve changed charging units. I’ve reset it and restarted it. Apart from throw it across the room there is nothing else I can do to it. 

I can’t even get hold of Google to sort out what is happening. Any ideas? 

Moderator edit: updated subject for clarity

[HorareyFitbit]

Hi @LesleyVII welcome back to our Community!

Thanks for sharing your situation not being able to charge your Charge 6. I also appreciate the steps that you already tried to solve the issue.

I can suggest you the following article which can help you improve your situation with your device.  ''Why isn't my Fitbit device's battery charging?''

I recommend you also to check if your device is up to date with help of this article.

 

[LesleyVII]

It won’t charge. I can’t check for updates because it won’t charge!

It doesn’t work as it won’t charge. I want to know how to replace it with
one that works as this one has stopped working as it won’t charge. And this
seems to be problem lots of people have.

Not being able to get hold of Google does not help either.

[HorareyFitbit]

Hi again @LesleyVII, thank you for your commitment regarding your Charge 6, since you tried all the steps provided and they didn't seemed to work, I’m sharing you a link to a form you can fill so our Support team can handle your case with more resources to solve your situation. Support

In the link you must describe your issue and then you can select how you want to contact our support team.