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Charge 6 won't sync

‎03-24-2025 10:04 - last edited on ‎03-31-2025 09:41 by Fitbit Moderator

‎03-24-2025 10:04 - last edited on ‎03-31-2025 09:41 by Fitbit Moderator

I really regret buying this. I bought it in Febrary, and it was only working for a couple of weeks.

Now it won't sync, and despite contacting customer support it still doesn't work. They keep fobbing me off telling me to wait for the next software update. NOT GOOD ENOUGH!

£100 down the drain.


Moderator Edit: Clarified subject and word choice

Best Answer
0 Votes
2 REPLIES 2

‎03-30-2025 17:03

‎03-30-2025 17:03

If you wish to return the device, you will have to either continue working with Support or bring it back to the original retailer.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer

‎04-01-2025 07:02

In response to DramaQueenDiva

‎04-01-2025 07:02

Hi there, @jenkineo. @DramaQueenDiva Thanks for your help!

@jenkineo Thanks for bringing this to my attention, and taking the time to work on this matter. I'm sorry that you're having this experience with your Charge 6. This isn't something that we expect you to go through and please know your feedback is appreciated as it'll help us to keep improving our services.

Because you already got in touch with our Support team, I went ahead to check your details and it seems your case is under review. Our team will provide you with more information shortly so keep an eye on your inbox, and open communication with them.

Best Answer