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Charge 6 won't sync

My charge 6 will not sync. I have tried uninstalling the app and the tracker. It says can not find charge 6. My battery is at 80% it just won't sync. Help please

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3 REPLIES 3

Welcome to the forums @Tammi243

Thank you for bringing to my attention this difficulty that you are experiencing with your Charge 6 and for trying to fix it on your own. 

If you are having difficulties to set up your tracker again, try the steps listed in this help article: Why can't I set up my Fitbit device? 

If you already set up the device but still are experiencing issues with syncing, please take a look at the points listed here: Why won't my Fitbit device sync?

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I've been having the same issue since I was offered a new update a few days ago.

Restarting phone/watch doesn't work. Turning Bluetooth off and on again doesn't work. Reinstalling the app doesn't work.

The only thing that works is resetting the watch, but after a few hours it's not being discovered again.

App and watch are on the latest update.

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Looks like this is a problem for many people including myself. I've contacted Fitbit, went through all the troubleshooting steps, and am still unable to sync my Fitbit to the app. When will this issue be resolved??

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