Hi, @Charles51 , sometimes it appears that a Fitbit is not charging when the actual issue is that it is charging but has become unresponsive. If this is the issue you need to give your Fitbit a good charge (at least two hours using an outlet and cable known to be working). Once it has had a couple of hours on the charger (even if it never indicated that it was charging) try giving it a restart - instructions are here . You may need to repeat the restart procedure a couple of times if the device is unresponsive, but hopefully after trying this you will find your Fitbit springs back to life.
You may also find it helpful to have a careful look at the help article which explains the trouble shooting steps whenever you find your Fitbit seems not to be charging. Instructions are here . (Why isn’t my Fitbit battery recharging.)
I hope this helps. Welcome to the Community Forums!
Sense, Charge 5, Inspire 2; iOS and Android
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