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Charge issues

Sunday

Sunday

Charge 6 will not charge. Tried new charge cord and still not charging. Any suggestions?

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1 REPLY 1

Sunday

Sunday

Hi, @Charles51 , sometimes it appears that a Fitbit is not charging when the actual issue is that it is charging but has become unresponsive.  If this is the issue you need to give your Fitbit a good charge (at least two hours using an outlet and cable known to be working).  Once it has had a couple of hours on the charger (even if it never indicated that it was charging) try giving it a restart - instructions are here .  You may need to repeat the restart procedure a couple of times if the device is unresponsive, but hopefully after trying this you will find your Fitbit springs back to life.

You may also find it helpful to have a careful look at the help article which explains the trouble shooting steps whenever you find your Fitbit seems not to be charging.  Instructions are here .  (Why isn’t my Fitbit battery recharging.)

I hope this helps.  Welcome to the Community Forums!

Sense, Charge 5, Inspire 2; iOS and Android

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