Download Charge 6

[Possumface]

On fitbit app, trying to change from versa 3 to charge 6. Keep getting error message. Says I need to change to google acct, but when I try that, it says the google email address is already being used on fitbit app, which it isn't. So frustrated. What is the answer!

[DramaQueenDiva]

What OS are you using?

[Rich_Laue]

You do not want to change your fitbit log in to your google email address, 

You need to migrate your fitbit account to a google login. https://support.google.com/fitbit/answer/14237024?hl=en&sjid=6774789172441594769-NA#zippy=%2Chow-lon...

[Possumface]

I have tried fitbit online support many times to change from versa 3 to charge 6. I think they've blocked me now. I've had many suggestions, none worked. It seems my google login is attached to an old versa 2 app which I can't delete, coz I can't log in to it, this is why I can't change things. I was thinking of deleting the versa 3 acct and trying to upload charge 6 then, it may work.

[Possumface]

Thanks Rich for reply.I only have one google acct, & my fitbit acct, but I have an old versa 2, acct, which is accessed by my google log-in, this is causing the problem. I can't delete versa 2 as it won't let me log in. I've tried fitbit online help a few times, was hoping they could delete versa 2, but no, I have to, which just 'aint' working.  I'm thinking of deleting versa 3 to download charge 6, but I may stuff the whole thing up.Nothing but headaches. Cheers.Sent from my Galaxy

[DramaQueenDiva]

It doesn't matter if the original account you signed up with was a Gmail account (trust me, I tried that).  You still need to follow the instructions provided by @Rich_Laue , otherwise it won't be recognized on Fitbit's end as a Google account.

[Rich_Laue]

No it is not causing the problem, signing in with a gmail address, as @DramaQueenDiva explains, is not the same as signing in with a Google account. 

See the second FAQ at https://support.google.com/fitbit/answer/14237024?hl=en&sjid=6774789172441594769-NA#zippy=%2Chow-lon...

[Possumface]

I have resolved the Charge 6 problem, it's up & running.

Thank you both for your help and advice.

Cheers, Possumface.