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Downloaded step data does not match data shown in the app

10 hours ago

10 hours ago

HI I downloaded and counted my steps for the 1st of jan 2026 and found out that there is a mismatch in counted number of steps, where the app shows 177 steps between 00 and 01 but the downloaded dat shows zero.

Then I looked into more days and found that in january sofar only 5 out of 12 has a match.

Is there a place where I can report this bug ?

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10 hours ago

10 hours ago

Hi @Northern_Viking     You can send this information directly to Fitbit/Google in the Fitbit app.  Tap on your profile picture, then Send feedback.  They do not respond.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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