02-05-2025
23:48
- last edited on
02-06-2025
08:23
by
DavidFitbit
02-05-2025
23:48
- last edited on
02-06-2025
08:23
by
DavidFitbit
Just bought a Fitbit charge 6 specialy for the ECG app how ever when i have come to set it up i have been rather dissapointed to discover the option to use the app is missing.
I am in the UK and have checked all my settings have the location set correct, i have also rebooted, reset, reinstalled loged in and out many times, but still the option to install the ECG app is not present on either the phone or the device its self.
Tried talking the the support team but this was just an hour of my time wasted with them telling me to do things like install any other ecg software
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
02-07-2025 05:28 - edited 02-07-2025 08:31
02-07-2025 05:28 - edited 02-07-2025 08:31
As per my origional post, yes the location is set correct and i have gone over all the setting and everything is set as it should be. I have how ever discovered that if i turn off my wifi and connect via Cellular network the app appears but as soon as i connect back onto my home network the app dissapears again. Just to clarify my home internet is a UK bassed company i have no VPN and if i do a look up on my IP it shows as being fairly local to me with in the UK so why this is making the app dissapear i have no idea. Im glad i have found a way to make this work but it still is a joke that i can only use it on celullar and have to reinstall each time because it is auto removing the app when i connect to the home internet.
02-06-2025 08:20
02-06-2025 08:20
Hi @CXB, Welcome to the Fitbit Community! It's great to have you here!
Let me help you with the ECG feature in your Charge 6. I also appreciate the time you have already spent towards the resolution of your issue.
If you have a Charge 6 and you live in the UK, you should be able to install de ECG app on your device.
If the Fitbit ECG app isn’t already installed on your Charge 6, download it by following the instructions below:
You can learn additional information about this topic by reading our help article What is the Fitbit ECG app?
02-06-2025 08:39
02-06-2025 08:39
As per my origional message, In the list of apps, ECG does not exist
02-06-2025 11:16 - edited 02-06-2025 11:16
02-06-2025 11:16 - edited 02-06-2025 11:16
Hi @CXB, than you for your response. I'm sorry to know the ECG app is not available.
Ensure your are running the latest version of the fitbit app by following the instructions in our help article How do I use the Fitbit app? below the section "How do I update the Fitbit app?"
02-06-2025 11:28
02-06-2025 11:28
Hello @CXB
Have you had a chance to confirm that your location is correctly setup in the Fitbit app?
If your location shows as UK, you can try disabling Set automatically and manually set your location to UK. Then, see if the ECG app is available to you.
By any chance, do you use a VPN? Some users have reported that turning off their VPN setting worked and they were able to setup the ECG app.
Rieko | N California USA MBG PE
02-07-2025 05:28 - edited 02-07-2025 08:31
02-07-2025 05:28 - edited 02-07-2025 08:31
As per my origional post, yes the location is set correct and i have gone over all the setting and everything is set as it should be. I have how ever discovered that if i turn off my wifi and connect via Cellular network the app appears but as soon as i connect back onto my home network the app dissapears again. Just to clarify my home internet is a UK bassed company i have no VPN and if i do a look up on my IP it shows as being fairly local to me with in the UK so why this is making the app dissapear i have no idea. Im glad i have found a way to make this work but it still is a joke that i can only use it on celullar and have to reinstall each time because it is auto removing the app when i connect to the home internet.
02-09-2025 19:34
02-09-2025 19:34
Hello @CXB. I have a similar problem because I had my fidbit charge 6 in one phone, and in this phone the ECG was installed. But when I changed the phone to upgrade the ECG option disappeared. Your message made me wonder if the problem could be similar and indeed it is. When I use my cellphone internet plan, the ECG is uninstalled and disappear from the app list. When I use the internet from the home network (Starlink) the ECG appears in the Fitbit app.
Maybe @DavidFitbit could helps us in this matter.
02-09-2025 19:36
02-09-2025 19:36
Why the ECG option could not be installed no matter location?
Just make a warning and let the app fix like the other ones.
05-04-2025 09:07
05-04-2025 09:07
Did you ever get a resolution to this? I have the same problem. I’m in the UK using what was Giganet WiFi (now Cuckoo fibre) with eero routers and extenders. When my phone is connected to the WiFi, the ECG and SPO2 apps disappear. When I disconnect WiFi from my phone, the apps both reinstall. They also work on other WiFi networks. All locations are set to automatic and show UK. Have tried setting manually and it doesn’t work.