help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Firmware update Charge 6

yesterday

yesterday

  • I finally updated my fitbit a few days ago. Yesterday it started shutting off randomly. So I reset it both ways. Now it won't turn on without being connected to the charger. My battery life was perfect before the update. I had absolutely no problems except not being able to set weekly alarms. PLEASE FIX THIS ASAP.
Best Answer
0 Votes
2 REPLIES 2

17 hours ago

17 hours ago

@Nit-Nat   Please contact Support for more help.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

5 hours ago

In response to LZeeW

5 hours ago

Called support they said there was nothing that they could do for me. Meanwhile I had NO PROBLEMS before the update. Now I have a watch that I can't use. That i used to use daily.

Best Answer
0 Votes