Fitbit 6 not paired

[Jan871]

I ordered the new Fitbit 6 yesterday,it won’t pair with my I phone 13 pro max.

i have spent all day doing trying to connect this to my I phone.

it comes up with 4 digit code, I put the code in and it says 

connection with the device timed out and if this error persists try restarting Bluetooth on your phone or rebooting the device, I did all this and nothing works, do I send the Fitbit back or keep trying as trying for 9 hours it’s driving me mad.

does anyone know what else I can do.?

thank you 

[ManuFitbit]

Welcome back to the community @Jan871.

Thank you for sharing the details about this issue with Charge 6. I'm sorry to hear you've been dealing with this.

I've been informed that you already contacted the Customer Support team for further assistance with this; in this case, they will let you know how to proceed. Please let them know of the steps that you already tried and keep an eye on your inbox.

[Jan871]

Hello, yes I did get in touch,the Fitbit is going back to the store and
sending another one out tomorrow.
Thank you