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Fitbit Charge 6 Hourly Step Goal Discrepancy

Fitbit Charge 6 Hourly Step Goal Discrepancy

Hi everyone,

I'm experiencing a frustrating issue with my Fitbit Charge 6 regarding the hourly step goals, and I'm hoping someone here might have some insight or a solution. (Pictures attached below).

My Charge 6 is set to remind me to get 250 steps per hour from 12 PM to 5 PM. I consistently meet these goals, and my watch confirms each hour that I've hit the 250 steps. At the end of the day, my watch tells me I've met all five hourly goals.

However, when I sync my Charge 6 to the Fitbit app on my Android phone, it tells me I've missed two of those hours. This is despite my watch clearly showing I've met them, and I know for a fact I've walked well over 250 steps during those times.

I've already tried several troubleshooting steps, including:

 * Restarting my Charge 6

 * Restarting my Android phone

 * Deleting the Charge 6 from the app and setting it up as a new device

Unfortunately, none of these steps have resolved the problem. It's incredibly frustrating to know I'm meeting my goals but have the app tell me otherwise.

Has anyone else encountered this problem with their Charge 6 or another Fitbit device? Any suggestions or solutions would be greatly appreciated!

Thanks in advance for your help.

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Ps, i have a Samsung 24 Ultra and the fitbit app is updated.

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