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Fitbit Charge 6 Sleep Tracking Not Working Right or Has the App Changed?

ANSWERED

‎07-26-2025 12:13

‎07-26-2025 12:13

Starting July 18, my Sleep Tracking does not track sleep accurately and not longer shows sleep stages. I have tried to resent my Charge 6 several times and nothing improves. Did Fitbit eliminate the sleep stages, bench mark and 30 day average features? I also no longer get oxygen variation, sleeping heart rate, restlesness, etc. You get the picture. Can anyone enlighten me? Thanks!

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Accepted Solutions

‎07-26-2025 14:24

‎07-26-2025 14:24

Well, after two hours of reading forums and searching Google, I finally gave up and was able to find a phone number to call someone (https://support.google.com/fitbit/gethelp?hl=en) and after 20 minutes with the help center, we finally found the problem. My heart rate tracking was turned off - I must have accidentally moved the toggle when I was changing bands. Sheesh! A whole lot of fretting for such a simple fix. 

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1 REPLY 1

‎07-26-2025 14:24

‎07-26-2025 14:24

Well, after two hours of reading forums and searching Google, I finally gave up and was able to find a phone number to call someone (https://support.google.com/fitbit/gethelp?hl=en) and after 20 minutes with the help center, we finally found the problem. My heart rate tracking was turned off - I must have accidentally moved the toggle when I was changing bands. Sheesh! A whole lot of fretting for such a simple fix. 

Best Answer
0 Votes