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Charge 6 synching issues

yesterday - last edited yesterday by Fitbit Moderator

yesterday - last edited yesterday by Fitbit Moderator

I have a new fitbit 6 and an Android phone. Initially it synched perfectly. Now impossible to synch. Have followed all the turn on turn off, relink etc. Nothing works. 

Moderator edit: updated subject for clarity

 

Best Answer
6 REPLIES 6

yesterday

yesterday

I have the same issue with my Charge 6. 2 days ago it stopped syncing.

I tried deleting an reinstalling the app: didn't work

I tried deleting the Fitbit from the app and now I can't connect my Fitbit to the app anymore!

Best Answer

yesterday

yesterday

My Fitbit stopped syncing 2 days ago. I tried deleting and reinstalling the app; didn't work. I tried removing and reconnecting the Fitbit to the app; didn't work either. And now I even can't connect the Fitbit to the app.

Help!?

Best Answer

yesterday

In response to CarolienP

yesterday

Hi @CarolienP and welcome @offsoffs to the Fitbit Community! It's great to have you here!

Let me help you with the syncing issues you are experiencing with your Charge 6. Thank you for all the troubleshooting you have already tried.

I noticed you @offsoffs mentioned several troubleshooting was already made. We have a help article that we recommend for this kind of issues. Take a look at it and see if there is anything additional worth trying.

There you go:

Why won't my Fitbit device sync? 

As a suggestion, try to keep the sequence of the steps. I mean, try them in the order suggested.

 

 

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0 Votes

yesterday

In response to DavidFitbit

yesterday

Hello @offsoffs , & @CarolienP 

Please confirm which version of the Fitbit app that you have. The current version is 4.41.

To find your app version:

  • Tap on your picture/icon in the upper right of the Today page in the Fitbit app
  • Tap on Help in the menu that opens
  • The Fitbit app version info will be on the Help page

Rieko | N California USA MBG PE

Best Answer

4 hours ago

4 hours ago

Yup 4.41

I have deleted and reinstalled it so many times to try to get my fitbit to link, so definitely the latest 

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0 Votes

2 hours ago

In response to offsoffs

2 hours ago

Hi @offsoffs and @RiekoC, thank you for your responses.

The Fitbit app version 4.41 is in fact the latest one.

Did you try the troubleshooting suggested in our help article Why won't my Fitbit device sync? 

What is the model of your mobile and the Android version it is currently running?

In which step are you stuck ?

 

Best Answer
0 Votes