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Fitbit Charge 6 keeps losing Bluetooth connection with iPhone

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‎11-09-2023 20:22 - last edited on ‎12-02-2023 15:52 by Fitbit Moderator

‎11-09-2023 20:22 - last edited on ‎12-02-2023 15:52 by Fitbit Moderator

Hi, I've just got the new charge 6 for nearly 3 weeks now. Previously I had charge 2 and 4. It's a nice upgrade from 4 however the bluetooth connectivity is horrendous! Once a week I get a message to "Forget This Device" from the bluetooth list and pair it again with my iPhone (12 mini). This is such an inconvenience and I never had this issue with my charge 2 and 4. Is there any software update to resolve this issue? Thanks

 

Moderator edit: format. 

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100 REPLIES 100

‎08-14-2025 16:48

‎08-14-2025 16:48

Two iPhones, same issue AFTER latest Fitbit update! iPhone SE3 and iPhone 8+ all up-to-date, restarted, re-paired, everything, to NO AVAIL.  This seems so typical since Google took over Fitbit. They know there are issues, that are sometimes years old, and there is never a response. We just sent to iPhone 8+ in and we'll see what happens. They said if they do repairs, WE have to pay for it! Still under warranty, why do we have to pay for it?  The iPhone 8+ went from the connectivity icon to a black screen. The SE3 Fitbit connectivity icon up top is gone, IF the Fitbit app is open. Once I close the app, the connectivity icon reappears up top.  Have to reconnect the phone several times a day. SO FRUSTRATING!    Apple Watch seems better and better every day after we update our phones to 16 Pro Max next month.  Fitbit/Google just don't care...sadly.

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