Fitbit app sleep stages disappeared

[proPane]

Hi FitBit,

My sleep stages graph and all sleep details have disappeared in Android app. This is very disappointing. Is it a bug? 

This is how it looked yesterday 

 

Now, today 

 thanks for your support and Best wishes 

Steffen 

[RiekoC]

Hello @proPane 

What troubleshooting have you tried so far to restore your sleep graph data? 

[proPane]

Tried restart: watch, phone, app. Plus I cleaned cache in app.

Any other idea how to fix?

Best-

S

[RiekoC]

Hello @proPane 

You might try deleting the sleep log in the app, taking note of your sleep and wake times. Then, manually add your sleep using the same sleep & wake times. I would think that doing this would pull the sleep data from your Charge 6 for that night for your graphs as well as other sleep associated data. 

A few times, I've had to delete my sleep in the past and manually log it back in. My graphs and data showed up afterwards. 

if you decide to try this, please let us know what the results were. 

[proPane]

Thanks for the advice. I was just about to try this, but the graph returned
after having a new night of sleep. I will reply to this post, in case
problem returns. Anyhow, thanks for the swift help an best wishes -
S

[RiekoC]

Hi @proPane 

Thanks for letting us know that your sleep graph returned. It sounds like the sleep data algorithms were able to access your tracked data to produce the graph. 

Definitely let us know if this annoying issue pops up again.