Fitbit screen just coloured lines

[th6150]

Just got my Fitbit Charge 6 yesterday. It Is fully charged and was working today. Now it has come up with just coloured lines across the face of the watch and I can’t read it at all. If I swipe up or down all the lines change. It’s as though the display has died or something!!

[N8teGee]

Hi @th6150.

Have you tried restarting your Charge 6 by following the steps below? If that doesn't work then I would say it is a hardware issue. In that case you would need to contact customer support (here).

[th6150]

Thanks. Yes tried that but it  didn’t help. Will contact support when they open this morning. 

[MrsDTrick]

Hey what ended up happening? Because mine just started doing this. 

[J_Roberson]

This happened to mine as well this morning a call to support said I needed to return and then they said mine wasn’t covered under warranty because I bought it on Amazon so best of luck to y’all.

[MrsDTrick]

Hey what I ended up doing (now this was back in November so it’s a little foggy) but I was able to get on the app on my phone and uninstalled like everything. Change the clock back to the original one (I had changed it to a pretty one) and then reset it, left it to charge over night, woke up, reset it again, reinstalled what I wanted, reset again, and then it was fine. And I haven’t had a problem since. I actually forgot I had this problem. 

[Marthawashingto]

Seriously??? I suppose if you go back to Amazon they then say the same thing. Nice racket 👎