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Food error : What is going on??!!

‎11-08-2025 00:47

‎11-08-2025 00:47

When are you going to fix this issue Fitbit?! I’m paying for premium and still can’t log food? And YES - I’ve tried absolutely everything! 

Best Answer
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2 REPLIES 2

‎11-08-2025 07:17 - edited ‎11-08-2025 07:17

‎11-08-2025 07:17 - edited ‎11-08-2025 07:17

@Maxxa 

It's a known issue for both Android and IOS users and they are working on a fix.

Gary D.| Feeding Hills, MA MBG PE

Pixel Watch 3, Pixel Watch 4

Best Answer

‎11-08-2025 07:52 - edited ‎11-08-2025 07:53

In response to gdio53

‎11-08-2025 07:52 - edited ‎11-08-2025 07:53

Hi @Maxxa and @gdio53 . Welcome to the Fitbit Community! It's great to have you both here.

In effect, Android and IOS users are being affected. Thanks @gdio53 for your contribution.

I appreciate you have brought this issue to our attention, it looks like it's an ongoing issue and it has already been escalated, we'll provide you with a fix as soon as it's available.

In the meantime, make sure you are running the latest version of the fitbit app. See How do I use the Fitbit app? > How do I update the Fitbit app? for instructions.

In addition you can try force quitting the app and launching it again if you haven't done so. Finally you may try shifting the network source to mobile data instead of Wifi if applies.

Best Answer